Frequently Asked Questions

Consultation fee is charged on actual time spent on a patient for that day, and is calculated as follows:

Consultation charge is charged on actual time spent on a patient for that day. If you need to consult again, or need a followup, there will be charges for the next visit. If you need to visit again on the same day, and want to discuss any results or discuss further, you need not book another appointment. If your revisit is on the same day, and evaluating and discussing it takes less than 5 minutes, we don't normally charge a fee.

Unlike some promotional offers by certain hospitals which provide free revisits for upto X days as a marketing strategy to compete with other hospitals, we don't offer any such promotions, offers or discounts.

Followup is not free. Consultation charges are applicable for follow up visits. When you come for followup, doctor needs to re-evaluate your condition, discuss lab results or other tests, and/or prescribe medicines. All of this involves an experienced doctor using his experience attained over years of medical training and practise to sort out your problems.Charges are applicable when doctor spends time for you.

Visit our clinic only if you need to consult and are ready to pay the consultation fee. If you feel you don't need to followup, there is no need to visit. Please understand that followup is not something done for our sake, but for you.

Unlike some promotional offers by other hospitals or clinics which provide free revisits for upto X days as a marketing strategy to compete with other hospitals, we don't offer any such promotions, offers or discounts. Whether it's a first time consultation or followup, our doctors and staff have to be paid for their time and effort.

Yes, we have a patient portal/app called MyOPIP. You can access your patient records, including prescription, bills, endoscopy reports and other information through our patient portal/app

Our doctors are skilled in surgeries of the ear, nose and throat. Dr Joel's special interest and expertise is in endoscopic surgeries of nose, throat and ear including FESS, Coblation Adenoidectomy and Tonsillectomy and Endoscopic ear surgeries. Paediatric surgeries are our speciality.

Our doctors are visiting faculty at major hospitals in Trivandrum. Surgeries are performed in our associated hospitals like SP Medifort, SP Welfort, Santhwana Hospital, and other hospitals in Trivandrum by our own doctors.

Diseases are of different kinds. There are infections, allergies, inflammatory conditions and chronic conditions. Infections are conditions in which a harmful organism like bacteria or virus attacks your body and make you ill. In ENT, we do detailed examination of the ear, nose and throat, and may prescribe antibiotics. A common misconception is the comment by patients is that "I have completed a 3 day or 5 day course of antibiotic.". You have to understand there there is no logic in expecting that all infections will be cured if you take a fixed number of days of antibiotics as organisms are of different kinds. Some are stronger than others. Some infections require longer period of treatment.

The only way to confirm that infection is over is re-examining and noting that signs of infection are gone. Sometimes patients feel better after a few days of treatment even if the pathogens are still present. Discontinuing the medicines after the days of prescription may occasionally cause remaining pathogens to become stronger and resistant to multiple antibiotics. Once this happens, it is extremely difficult to treat. That is why followup is prescribed for some conditions.

If your prescription includes a followup date, it is recommended that you come for the followup. If your infection recurs because you discontinued the medicines without confirming with a re-examination, it will become difficult to treat this multi drug resistant infection.

Kindly note that appointment time is used to fix token or the order in which patients are seen. If everything proceeds smoothly, you may be called at your appointment time. However, each patient's problems are different. Some may require longer examination time. Some are small kids or elderly and may require longer attention. Some require procedures, which are done carefully. We don't rush through appointments as we are particular about giving attention and quality of care.

So, Yes, there may be a delay involved, and you may not be seen exactly at your appointment time. Rarely the delay may be more than an hour or more. We try our best to keep the delay to a minimum.

If you don't have the time or patience to wait, or require urgent attention, it may be better to visit the emergency department of any hospital. If you wish to cancel your confirmed appointment because of delay and want to leave or reschedule, just inform our reception number.

Kindly do not argue with staff regarding delays. Our doctors and staff try their best to manage the clinic and to ensure that consultations proceed smoothly. Abusing our staff or doctors will not help you get an appointment sooner, and automatically leads to appointment cancellation, and a permanent ban on any future consultation.

You will get a print of the detailed prescription with the diagnosis, medicines, and instructions. You can also download the prescription from the website. The download link will be sent to your Whatsapp number as a message, and also sent by SMS, as soon as consultation is over. We also will give you a hard copy of the prescription. Printers being machines occasionally make mistakes. Hence do confirm that your prescription matches your name.

We're happy to announce that now you will be able to get all information about your visits, including prescription, bills, endoscopy reports and other information through our patient portal/app

Our clinic uses a state of the art electronic health record system, MyOPIP. Your generated bills and a UPI payment link are instantly sent to your Whatsapp number the instant a bill is generated. If you require a printed, sealed and stamped bill for your records, you can inform the doctor or our reception. Sealed and signed bills can be collected from our reception. We will not be scanning and sending them.

We're happy to announce that now you will be able to get all information about your visits, including prescription, bills, endoscopy reports and other information through our patient portal/app

Yes, we have a pharmacy in the clinic, stocked with good quality medicines personally verified and dispensed by the doctor. If you prefer to get medicines from outside, you can do that. If you do need medicines from us, make sure you inform the doctor during consultation itself. Since we don't have a separate pharmacy, we dispense medicines only during your consultation time, and will not be able to do it later.

We will not accept responsibility for any mismatch of medicines, or any other problem arising from buying medicines from outside.We will not entertain any calls asking us whether the medicines bought from outside are correct or not.

If you want to visit to get medicines you are taking for long term use, inform us in advance, we will let you know the amount. Then, come to the clinic, pay by scanning the QR, and then let us know. Doctor will handover the medicines between consultation. Please dont enter the clinic without informing in advance as we allot appointments with meticulous time management. Any delay however short will delay the entire day's consultations.

If you have a followup question or doubt, we advise you to discuss it with the doctor during your next visit. We do not provide any service outside clinic hours, including answering calls or followup enquiries after or before consultation. If you have emergencies, kindly visit the emergency department of any hospital.

If you have been asked to send any investigation result by the doctor, you can send it by Whatsapp as a typed message. If it has not been seen, you can request the doctor to see it, during working hours.

During clinic holidays or Sundays, we will not be attending to any kind of queries, and will not be able to answer calls or messages. In an emergency, contact your nearest hospital emergency department. You can review with us on the next working day.

The doctor is busy outside clinic hours, and is not available to take calls. If you have any non-emergency queries regarding a prescription, you may send a typed message on our Whatsapp number. We will try to answer your queries as soon as possible, but do not offer any guarantee of immediate response. We request your patience and understanding.

We do NOT provide any service outside clinic hours, including answering calls by the doctor or followup enquiries after or before consultation. If you have a followup enquiry or doubt, you may discuss it during your next visit to the doctor.

On Sundays and Holidays, our staff will NOT be available to answer calls or messages. You will be able to connect with our staff only during working hours.

Normally, in most ENT clinics, Wax removal is done with a wax hook or metal probe. Occasionally some do it by suction and headlight. Our technique includes use of advanced microsuction, which is a painless and effective method of wax removal. We use a special microscope, and a suction device to remove wax. This is safe, and does not involve any risk of injury to the ear drum or ear canal. Since this requires a high degree of skill, time and effort, and the equipment used are expensive, wax removal charges are higher than clinics which use wax probe or simple suction alone.

If cost is your primary concern, you may choose to go to a clinic which charges less. But if safety and care is your concern, we recommend that you visit us.

The following is an incomplete list of procedures done in the clinic: