Frequently Asked Questions

You can book an appointment online, or by calling our reception during clinic working hours.

When should I arrive?

Please arrive at or before your scheduled appointment time and complete your check-in.

Even if the clinic is running late, you should still report around your scheduled appointment time. Please do not assume that you can arrive later because you have been informed of a delay.

For example, if your appointment is at 10:00 AM and you are told that the clinic is currently running 30 minutes late, you should still plan to arrive around 10:00 AM and complete your check-in. The reported delay is only an estimate and may change as consultations progress.

Will I be seen exactly at my appointment time?

Not necessarily. Your appointment time primarily determines your place in the consultation queue. If everything proceeds smoothly, you may be called around your appointment time.

However, each patient's problems are different. Some patients may require a longer examination, additional discussion, procedures, or special attention because they are children or elderly patients.

We do not rush consultations simply to maintain the scheduled time. Our priority is appropriate medical care and giving each patient adequate attention.

Therefore, there may be a waiting time even if you have an appointment. Occasionally, the delay may be significant, including more than an hour. We make every effort to keep delays to a minimum.

What if the clinic is running late?

If the clinic is running behind schedule, patients will generally continue to be seen in their appointment order.

If you call reception to ask about a delay, our receptionist can tell you the approximate current delay. However, being informed about a delay does not mean that you should arrive later than your appointment time, unless the clinic specifically asks you to do so.

What if I arrive late?

You should make every effort to arrive at your scheduled appointment time.

If you arrive after your appointment time, particularly after your appointment slot has passed, you may lose your appointment priority and may have to wait until there is an appropriate gap in the schedule.

If the clinic itself is already running behind schedule, your original appointment position may still be taken into consideration. However, arriving late does not guarantee that you will be seen immediately.

If you know that you are going to be late, please inform reception as soon as possible.

Please do not enter the consultation room or interrupt the doctor to ask whether you can be seen. Inform reception instead. If it is possible to accommodate you, the receptionist will let you know.

I was told that there was a delay, so I came late. Why was I not seen immediately?

A delay in the clinic does not mean that the appointment schedule is cancelled or that patients can arrive at any time.

The appointment system is based on maintaining an orderly consultation queue. If patients were allowed to arrive at arbitrary times based on an estimated delay, it would become difficult to maintain the appointment order and could cause further delays for other patients.

For this reason, patients should report around their scheduled appointment time even when the clinic is running late.

What is a walk-in patient?

A walk-in patient is someone who comes to the clinic without a corresponding appointment.

Walk-in patients may be accommodated when possible, but patients with appointments are given priority.

The fact that an appointment patient has not yet arrived does not automatically mean that a walk-in patient will be given that appointment slot.

If there are appointment patients waiting, a walk-in patient may have to wait until those patients have been attended to. If there is an available gap and the doctor is free, a walk-in patient may occasionally be accommodated.

If you come without an appointment, we recommend booking an available appointment online for the same day and waiting for your appointment time.

What if I have an emergency?

Our clinic does not currently operate a Casualty/Emergency Department and cannot guarantee immediate consultation for patients who arrive without an appointment.

If your condition is an emergency or requires immediate medical attention, please visit the Emergency Department (Casualty) of a hospital.

If your condition is not an emergency, you may book an available appointment for the same day and attend at the scheduled time.

Can I cancel my appointment?

We request that you book an appointment only when you are reasonably certain that you will be able to attend. Appointments are limited each day, and an unused appointment prevents another patient from using that slot.

If you need to cancel your appointment, please cancel it through this website (mobile number and MRD) or by informing reception at least one hour before your appointment time.

If you know several hours in advance that you cannot attend, please inform us as early as possible so that the slot may be made available to another patient.

What happens if I book an appointment but do not attend?

If you book an appointment and do not attend without informing us, the appointment slot is wasted and another patient loses the opportunity to consult.

Because we limit the number of appointments each day, repeated or unexplained no-shows may affect your ability to book future appointments.

What if I don't want to wait because of a delay?

If the waiting time is longer than you are able to accommodate, you may inform reception and request cancellation or rescheduling.

If you decide to leave, please inform reception before leaving rather than simply leaving.

If you have an urgent medical problem that cannot wait, please visit a hospital Emergency Department.

Why can't you tell me exactly how long I have to wait?

The time required for a consultation can vary considerably between patients. Some consultations may be brief, while others may require additional examination, procedures, counselling, or discussion.

Therefore, any waiting time given by the clinic is only an approximate estimate and may change.

We do not rush consultations simply to avoid delays. Our priority is providing appropriate medical care to each patient.

What should I do if I am unhappy about the waiting time?

We understand that waiting can be frustrating. However, we request you to consider yourself in our position, and is managing the clinic. The only way we can guarantee no delay is if doctor starts a timer, and stops consultation as soon as the time is up. Imagine yourself discussing your problem and being told consultation is over. Naturally, you will be unhappy.

If you have a concern about any other aspect of your visit, please contact the clinic administrator, Dr Jeslin, at 9446156506. However we cannot reduce your wait because you complained. Arguing with the doctor or our staff will only create further delays and inconvenience for other patients.

Our receptionist can provide information about appointments, check-in, waiting times and other routine administrative matters, but is not responsible for resolving complaints or disputes regarding the clinic or medical care.

We request that patients treat our doctors, receptionist and other staff with courtesy and respect. A patient who appears to be unreasonable or argumentative will be asked to leave the clinic.